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      City UK Services ltd Terms and Conditions for the sale of goods.


      Please read them carefully.
      An offer from you to buy goods from City UK Services ltd is conclusive evidence of your acceptance of the Terms and Conditions set out below.

      1. The Contract between us

      1.1 Each order for goods submitted by you will be treated as an offer to buy them subject to these Terms and Conditions.
      1.2 We must receive payment of the whole of the price for the goods that you offer to buy before your offer can be accepted. Once payment has been received by us we will confirm that your offer has been accepted by sending an e-mail to you at the e-mail address you provided in your order form. Our acceptance of your offer brings into existence a legally binding contract between us which is subject to these Terms and Conditions.

      2. Price

      2.1 The prices payable for the goods that you order are as set out in our website.
      2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
      2.3 We reserve the right to amend a mistake in pricing.

      3. Right for you to cancel your contract

      3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
      3.2 You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software or other electric appliances out of the sealed package in which it was delivered to you.
      3.3 To cancel your contract you must notify us in writing.
      3.4 If you have received the goods before you cancel your contract then unless under clause 3.2 you do not have the right to cancel you must send the goods back to our contact address at your own risk and cost. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own risk and cost a soon as possible.
      3.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

      4. Non-acceptance of order or cancellation by us

      4.1 We reserve the right not to accept your offer to buy or to cancel the contract between us if:
      4.1.1 we have insufficient stock to deliver the goods you have ordered;
      4.1.2 we do not deliver to your area; or
      4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
      4.2 If we do not accept your offer to buy or we cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

      5. Delivery of goods to you

      5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
      5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
      5.3 If delivery cannot be made within 30 days of your order we will contact you to discuss alternative arrangements. You may cancel the contract if delivery is not made within 30 days of your order.
      5.4 You will become the owner of the goods you have ordered when they have been delivered to the address nominated by you. Once goods have been delivered to that address they will be held at your own risk and we will not be liable for their loss or destruction.

      6. Liability

      6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
      6.2 If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
      If you notify a problem to us under this condition, our only obligation will be, at your option:
      6.2.1 to make good any shortage or non-delivery;
      6.2.2 to replace or repair any goods that are damaged or defective; or
      6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
      6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
      6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase the goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
      6.5 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any right you may have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

      7. Notice

      Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at 174 Solihull road Solihull B90 3LG and all notices from us to you will be displayed on our website from time to time.

      8. Events beyond our control

      We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

      9. Invalidity

      If any part of these Terms and Conditions in unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Terms and Conditions will not be affected.

      10. Privacy

      You acknowledge and agree to be bound by the terms of our Privacy Policy.

      11. Third Party Rights

      Except for our affiliates, directors, employees or representatives, a person who is not a party to the contract between us has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract between us but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

      12. Governing Law

      The contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us.

      13. Entire Agreement

      These Terms and Conditions, together with our current website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

      Copyright © 2012 City UK Services ltd. All rights reserved.

      Disclaimers and Limitations on CITY UK SERVICES ltd Liability

      WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS,THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUTLIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, CITY HEATING DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM CITY HEATING AND RELATED SERVICES, WHICH ARE PROVIDED BY CITY HEATING, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST CITY HEATING, BUT ONLY AGAINST THE PERSON GIVING THEM. CITY HEATING ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION. ALL CITY HEATING STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A REGISTERED  ELECTRICIAN A CORGI REGISTERED GAS INSTALLER OR A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF CITY HEATING WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. CITY HEATING ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE. EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. CITY HEATING ACCEPTS LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS IF IT ARISES FROM THE NEGLIGENCE OF CITY HEATING, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF TEN THOUSAND POUNDS (£10,000).

      Returns Policy -

      You must email office@cityheating.co.uk and request a returns number so that we know to expect your return. You agree that if you send a return to us without a returns form and returns number you will pay a £20 administration fee to cover the extra work involved in processing your return.

      Returns Policy

      It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:

      CITY UK SERVICES ltd - Returns Inspection Department

      174 Solihull road Solihull B90 3LG

      We recommend www.parcel2go.com. Just click to start the process of arranging your return

      For large pallet deliveries please be aware that the costs to send them back will be considerably higher than the standard £24.99 you are charged for delivery.

      We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.

      PLEASE NOTE THAT IF YOU WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING THEN THE PRODUCT IS NO LONGER IN RESALEABLE CONDITION AND YOU WILL NOT BE REFUNDED.

      To obtain a returns number please email: office@cityheating.co.uk. The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 7 days from the day after taking delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused. The delivery of the goods to you is a separate contract for services and is not covered by the cooling off period; therefore any refund made will not include the costs of delivery of the goods to you.

      External Sites

      This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). CITY UK SERVICES ltd. is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.

      Publication of Comments Online

      You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.

      We aim to exceed our customer expectations as often as possible, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allow her 14 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view. Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.

      Copyright

      All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to CITY UK SERVICES ltd or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with CITY UK SERVICES ltd or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

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